Plans, trial, cancelling and cards

The free plan.

One location, one routine in every language your crew reads, station codes. No card, no time limit. When you build a second routine, it isn't saved until you pick a plan.

Starting a paid plan.

Pick a plan under Plan & billing. Before you enter a card, the page tells you the exact date and amount of the first charge. Card details are entered on Stripe's page. Every paid plan starts with fourteen days free.

The trial.

Nothing is charged for fourteen days. We email you three days before the charge date. Cancel before it from your account and nothing is ever charged.

Changing, cancelling, cards.

Plan & billing → Manage subscription. Change plan, switch monthly to yearly, update the card, cancel. A cancellation takes effect at the end of the period you have paid for; Plan & billing shows the end date.

A declined card.

You get an email, and Plan & billing shows the date. Everything keeps working while you update the card under Manage subscription → Payment method. The charge is retried automatically. If no retry succeeds, the account moves to the free plan. Nothing is deleted — every routine, station code and new-hire link keeps working. Until you pick a plan again you cannot add a second routine or a new hire, and receipt export pauses.

Yearly.

Two months free. Switch under Manage subscription; it starts at the next renewal.

Receipts for payments.

Stripe emails a receipt for every charge.

Anything not here: write to hello@tiendo.co, or reply to any email we've sent you — it reaches a person. All help topics