For home care agencies

Home care training: the part the state course doesn't cover

Your aides completed the required hours. What they didn't get is how *your* agency does things — this client's routine, what to do when something's wrong, who to call, what to write down. That's the part that goes missing when turnover is high and aides work alone.

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In short: State-mandated training covers the licensure. The agency's own procedures — client-specific care routines, safe transfers, infection control the agency's way, incident reporting, who to call — are the agency's to deliver, and aides work alone so it has to be on their phone in the language they read. Tiendo covers that layer, not the licensure.

Aides work alone in a client's home with no one to ask.
Client-specific instructions live in a binder in the office.
Turnover means the client gets a new aide who wasn't told what the last one knew.
Your aides read Tagalog, Spanish, Haitian Creole — your procedures are in English.

What we cover and what we don't

We don't replace state training or certification. We deliver your agency's procedures: how this client's morning goes, how you do a safe transfer, what infection control looks like in your agency, what to report and to whom, what to do in an emergency. Recorded once, in the languages your aides read.

Client-specific routines

Each client is a routine: preferences, mobility, medications to prompt (not administer, unless your agency and state allow), risks in the home, family contacts. A new aide opens it on their phone before the first visit and knows what the last aide knew.

Alone, so on the phone

There's no supervisor in the client's home. The instruction has to be in the aide's pocket, in their language, readable in the hallway before going in. And the confirmation is your record that it reached them.

What we ask you to check

Home care is regulated differently by state, and some procedures require specific training hours or certification. Tiendo delivers and documents instruction; it does not satisfy a licensure requirement. Confirm what your state requires before relying on any routine for a regulated task.

How it works

Talk it in. Walk through the job out loud, in whatever language you think in.
Get a clear routine. Tiendo structures it into steps, safety notes and checkpoints, then translates it into your team's language — numbers and times kept exact.
Your team reads and confirms. Post a QR code or hand a new hire one link. They read it on their phone and tap "read and understood."

One routine, every language your team speaks: EspañolKreyòlTiếng ViệtالعربيةPolski中文

Questions operators ask

What training do home care aides need?

State-mandated training and certification for the licensure, plus the agency's own procedures: client-specific routines, safe transfers, infection control, reporting and emergencies. Tiendo covers the second part.

Does Tiendo satisfy state home care training requirements?

No. It delivers and documents your agency's procedures. Licensure requirements are separate and state-specific.

How do I give aides client-specific instructions?

One routine per client on the aide's phone, in the language they read, confirmed before the first visit.

Can home care procedures be in Tagalog or Haitian Creole?

Yes — routines translate into any language the aide reads, with the agency's interface verified in ten languages.

Your procedures, in their pocket.

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