Training checklist for a new frontline hire
Not an HR checklist. This one is about the job — what a new person on a floor, in a bay or on a crew needs to be able to do, and in what order.
No app for your staff to install · Works on any phone · No credit card to try
Day one
The hazards they must know before touching anything — chemicals, equipment, food handling, whatever applies. Where things are and who to ask. One job, shown, done together, then watched. And before they leave: how it went.
Week one
One station or task per shift, same sequence for every hire. Show it, do it together, watch them do it. Don't add the next one until the last one holds.
Week two
The things that don't come up every day. Handling a complaint. Receiving a delivery. What to do in an emergency. Closing alone. Cash. These are where an untrained person does real damage, and they get skipped because nobody plans for them.
Give it to two people
The new hire, in the language they read, so they can check it. And the trainer, so the checklist doesn't depend on who's on shift. Same list, both directions.
How it works
- Talk it in. Walk through the job out loud, in whatever language you think in.
- Get a clear routine. Tiendo structures it into steps, safety notes and checkpoints, then translates it into your team's language — numbers and times kept exact.
- Your team reads and confirms. Post a QR code or hand a new hire one link. They read it on their phone and tap "read and understood."