Why new employees quit
Ask an owner why the last three people left and you'll get three stories. Ask the people and you'll usually get one.
No app for your staff to install · Works on any phone · No credit card to try
The reasons you can't fix cheaply
Pay that doesn't cover rent. A schedule that changes two days out. Physical work that's harder than they expected. A better offer down the street. These decide most departures after month two, and no training tool touches them. Be honest with yourself about which of your exits are these.
The reasons you can
They were handed to whoever was free. They didn't follow the walkthrough and didn't say so. They made a mistake, got corrected sharply, and decided this place wasn't for them. They finished the first week not knowing if they were any good. A third of frontline workers who quit cite lack of training. These decide most departures in the first month, and they cost nothing to fix.
The uncomfortable overlap
Sometimes the reason someone gives is the second kind and the real reason is the first. Sometimes it's the reverse. What you can control is making sure the first-month reasons aren't the ones pushing people out.
How it works
- Talk it in. Walk through the job out loud, in whatever language you think in.
- Get a clear routine. Tiendo structures it into steps, safety notes and checkpoints, then translates it into your team's language — numbers and times kept exact.
- Your team reads and confirms. Post a QR code or hand a new hire one link. They read it on their phone and tap "read and understood."