Last updated: 2026-09-08
These Terms of Service ("Terms") govern your access to and use of Tiendo (the "Service"). By creating an account, subscribing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
The Service is operated by Talea Work AB, a company registered in Sweden ("Tiendo", "we", "us"). Contact: hello@tiendo.co
1. What the Service does
Tiendo lets you record or type a description of a work task, converts it into a structured routine, translates that routine into languages you select, delivers it to your workers via a link or QR code, and records confirmations that a worker has indicated they read and understood it.
2. Eligibility and accounts
You must be at least 18 and able to form a binding contract. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us at hello@tiendo.co if you believe your account has been accessed without authorization.
3. Your content
You own your content. Routines, recordings, transcripts, photos, videos, worker names and all other material you submit or generate through the Service ("Your Content") remain yours. We claim no ownership over it.
You grant us a limited, non-exclusive licence to host, store, process, transmit, translate and display Your Content solely to deliver the Service to you. This licence exists only so that the Service can function, and it ends when you delete the content or close your account, except for copies retained in routine backups for a limited period before being overwritten.
We do not access, read, sell, license, publish or share Your Content, and we do not use it to train artificial intelligence models or to build features for other customers. Access by our personnel occurs only where you ask us to help with a support issue, or where we are required to by law. Aggregate, de-identified statistics that cannot be traced back to you or your workers may be used to understand how the Service is used.
You are responsible for what you submit. You represent that you have the right to submit Your Content, including any personal information about your workers, and that doing so does not violate any law or third-party right.
4. Generated content — read this section
The Service uses automated systems, including third-party artificial intelligence models, to structure and translate what you provide.
You must review generated content before relying on it. Generated routines and translations are produced from your input and may contain errors, omissions or mistranslations. This matters most for instructions involving safety, chemicals, equipment, food handling, or anything where an error could cause injury, illness, property damage or loss. You are solely responsible for reviewing accuracy and suitability before distributing any routine to workers.
We do not warrant that generated content is accurate, complete, current, or suitable for any particular purpose, and we do not warrant that translations preserve meaning.
5. No certification, no compliance guarantee
Tiendo is not a certification body, training accreditation provider, safety consultancy, or law firm. Nothing in the Service constitutes legal, safety, employment, or regulatory advice.
The Service records that an instruction was delivered in a selected language and that a named individual indicated they read and understood it. That record does not establish:
- that the individual is competent, qualified or certified to perform the task;
- that the instruction was adequate, accurate or complete;
- that you have satisfied any obligation under any law, regulation, standard or rule, including but not limited to OSHA, EPA, FDA, state or local health, environmental, employment or safety requirements;
- that any inspection, audit, claim or proceeding will resolve in your favour.
Determining what any law or regulation requires of your business, in your jurisdiction, is your responsibility. Where a rule requires accredited or certified training, the Service is not a substitute for it.
6. Subscriptions, billing and cancellation
Plans and prices are shown on our pricing page and at checkout. We disclose all material terms — price, billing frequency, renewal, and what happens when a trial ends — before you provide billing information.
Automatic renewal. Paid plans renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current price for that plan, until cancelled. By subscribing you consent to this recurring charge.
Free trials. Where we offer a free trial, we will tell you at signup when it ends and what you will be charged. We will send a reminder before it converts. If you cancel before the trial ends, you will not be charged.
Renewal notice. For annual plans we will send an email before each renewal stating the renewal date and the amount.
Cancellation. You may cancel at any time from within your account, in the same number of steps it took to subscribe, without contacting support and without a retention process. Cancellation takes effect at the end of the current billing period. You retain access until then. We do not provide refunds for partial periods except where required by law.
Price changes. We will give at least 30 days' notice before any price increase takes effect for your subscription. You may cancel before it applies.
Payment processing is handled by Stripe. We do not store your full card details.
Taxes. Prices exclude applicable sales, use, VAT or similar taxes, which will be added where required.
7. Acceptable use
You agree not to: use the Service unlawfully; upload content that is unlawful, infringing, or harmful; attempt to access other customers' data; interfere with or overload the Service; reverse engineer it; resell or provide it to third parties as a service without our written agreement; or use it to generate content intended to mislead workers about safety.
We may suspend or terminate accounts that violate this section.
8. Usage limits
Plans include stated limits, such as number of locations and monthly question allowances. We may apply reasonable technical limits to prevent abuse. We will not reduce the limits of a plan you are currently paying for during your billing period.
9. Availability
We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, and we may modify or discontinue features. If we discontinue a material feature of a paid plan, we will notify you and you may cancel.
10. Third-party services
The Service depends on third parties including AI model providers, hosting, storage, and payment processing. Their availability and behaviour are outside our control.
11. Disclaimers
THE SERVICE AND ALL GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.
Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above applies to the fullest extent permitted.
12. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, TIENDO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE.
THIS EXPRESSLY INCLUDES ANY CLAIM ARISING FROM WORKPLACE INJURY, ILLNESS, PROPERTY DAMAGE, REGULATORY ACTION, FINE, PENALTY, INSPECTION OUTCOME, EMPLOYMENT DISPUTE, OR THIRD-PARTY CLAIM CONNECTED TO INSTRUCTIONS CREATED, TRANSLATED OR DELIVERED THROUGH THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS.
13. Indemnification
You will indemnify and hold harmless Tiendo and its officers, employees and agents from claims, damages, liabilities and costs (including reasonable legal fees) arising from Your Content, your use of the Service, your violation of these Terms, or any claim by a worker or third party relating to instructions you created or distributed.
14. Term and termination
These Terms apply while you use the Service. You may close your account at any time. We may suspend or terminate access for breach, non-payment, or where required by law. On termination you may export your data for 30 days, after which we may delete it.
15. Changes to these Terms
We may update these Terms. For material changes we will give notice by email or in the Service at least 30 days before they take effect. Continued use after that constitutes acceptance. If you do not accept, cancel before the effective date.
16. Governing law and disputes
These Terms are governed by the laws of Sweden, without regard to conflict of law rules.
Any dispute arising out of or in connection with these Terms will first be addressed in good faith between the parties. If it cannot be resolved within 30 days, it will be settled by the courts of Sweden, with the District Court of Gothenburg as the court of first instance.
Nothing in this section limits any non-waivable right you have under the consumer protection laws of your place of residence, including the right to bring a claim in your local courts where that right cannot be excluded by agreement.
17. General
If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. These Terms are the entire agreement between us regarding the Service.