Answers
How do I know if they actually understood?
This is the question behind most training problems, and "they said yes" is not an answer to it.
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In short: Have them do it while you watch, ask them to tell you the step back rather than asking if they understood, and give them the instruction in writing in their own language so they can check without having to admit they forgot.
Don't ask yes-or-no questions
"Got it?" gets you a yes every time, from everyone, in every language. "Tell me what you do first" gets you the truth.
Watch them do it
The trades have always known this: show it, do it together, then watch them do it alone. The third step is the check.
Remove the reason to bluff
People nod because saying they didn't follow it feels like admitting they're not up to the job — more so in a second language. If they can pull the instruction up on their phone in their own language later, there's nothing to bluff about.
How it works
- Talk it in. Walk through the job out loud, in whatever language you think in.
- Get a clear routine. Tiendo structures it into steps, safety notes and checkpoints, then translates it into your team's language — numbers and times kept exact.
- Your team reads and confirms. Post a QR code or hand a new hire one link. They read it on their phone and tap "read and understood."
One routine, every language your team speaks: EspañolKreyòlTiếng ViệtالعربيةPolski中文
Questions operators ask
How do you check if an employee understood training?
Have them perform the task while you watch, and ask them to describe the steps back to you rather than asking whether they understood.
Why do employees say they understand when they don't?
Admitting you didn't follow something feels like admitting incompetence, and the effect is stronger when the instruction was in a second language.
Is a signed acknowledgement proof of understanding?
No. It records that a document was delivered and receipt confirmed, not that the person understood it.
Give them something to check.
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