Answers
Who should train the new person?
In practice it's whoever's good and whoever's free, which is usually the same person, which is how you burn out your best employee.
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In short: Pick one person per shift as the trainer rather than whoever's free, and give them a plan you approved instead of the whole job. Consistency matters more than who does it — the new hire should get the same thing whether they trail your best server or your second-best.
The cost of using your best person
They're already carrying their own section. Adding a new hire on top is a penalty for being good at the job, and it's a reason strong employees leave.
A plan beats a person
If the training is written down — day one, week one, week two, one station at a time — then it doesn't matter as much who runs it. That's what makes it repeatable.
The trainer needs to know the order
Most inconsistency comes from the trainer improvising. Hand them the sequence and the job gets smaller and better at the same time.
How it works
- Talk it in. Walk through the job out loud, in whatever language you think in.
- Get a clear routine. Tiendo structures it into steps, safety notes and checkpoints, then translates it into your team's language — numbers and times kept exact.
- Your team reads and confirms. Post a QR code or hand a new hire one link. They read it on their phone and tap "read and understood."
One routine, every language your team speaks: EspañolKreyòlTiếng ViệtالعربيةPolski中文
Questions operators ask
Should a manager or an employee train new hires?
Either works if the plan is written down. What causes problems is leaving the content up to whoever happens to be free.
How do I stop overloading my best employee with training?
Give them an approved plan instead of the whole responsibility, and rotate who runs trail shifts.
What is a trail shift?
A shadowing shift where a new hire follows an experienced employee without their own section, usually one station at a time.