Toolbox talk · Charla de seguridad
Workplace violence — what to do · Violencia en el trabajo — qué hacer
Angry customers, robbery, a coworker losing it. It's rare, and when it happens you won't have time to think. Decide now.
English
Workplace violence — what to do
Angry customers, robbery, a coworker losing it. It's rare, and when it happens you won't have time to think. Decide now.
- Your safety first. Money and property can be replaced.
- Robbery: comply, stay calm, don't argue, don't chase. Notice what you can. Call when it's over.
- Angry customer: stay calm, don't match their volume, keep distance, get a manager. Don't get cornered.
- Threats between coworkers get reported, every time. It's not snitching.
- Know the exits, the safe room if there is one, and who to call.
- Afterward: report it, and talk to someone. It's normal to be shaken.
If something happened right now at the front, where would you go and who would you call?
Español
Violencia en el trabajo — qué hacer
Clientes enojados, un robo, un compañero que pierde el control. Es raro, y cuando pasa no vas a tener tiempo de pensar. Decide ahora.
- Tu seguridad primero. El dinero y las cosas se reponen.
- Robo: coopera, mantén la calma, no discutas, no persigas. Fíjate en lo que puedas. Llama cuando termine.
- Cliente enojado: mantén la calma, no subas la voz como él, guarda distancia, llama a un gerente. No te dejes acorralar.
- Las amenazas entre compañeros se reportan, siempre. No es ser soplón.
- Sabe las salidas, el cuarto seguro si lo hay, y a quién llamar.
- Después: repórtalo y habla con alguien. Es normal quedar afectado.
Si pasara algo ahora mismo en el frente, ¿a dónde irías y a quién llamarías?
Delivered by / Presentado por: ____________________ Date / Fecha: __________Made with Tiendo · ¡ tiendo.co
Deliver it to your crew in their language.
Send any talk to their phones, get a confirmation back.
It lands in your library as a routine, in English and Spanish, ready to send to their phones — with a "read and understood" back from each of them.
Questions operators ask
What is a toolbox talk?
A short safety briefing, usually five minutes on one topic, that a supervisor or foreman gives the crew before work starts. It's the standard way trades crews cover hazards day to day.
How long should a toolbox talk be?
Two to five minutes. One topic. Ending with a question that gets people talking is worth more than covering three topics.
Do I need to document toolbox talks?
Good practice is to keep a record of the topic, date, and who attended. What's required varies by state and situation — check what applies to you. A confirmation in the worker's own language is a stronger record than a signature on an English sheet.
Can I use these toolbox talks in Spanish?
Yes. Every talk on this page is written in English and Spanish, and can be delivered to a crew member's phone in either language.
Are these enough to meet OSHA requirements?
They're good-practice briefings, not a compliance program. Site-specific training on your equipment and hazards is still your responsibility, and what any rule requires depends on your situation. These help you deliver it in a language your crew understands.